Practical notes and updates on IT operations, security, and reliability.
Spotlight updates
1Backups that actually restore: 3-2-1 plus testing
Most backup plans fail during restore. Here’s how to build a simple 3-2-1 setup with routine tests and clear ownership.
More updates
Patch management basics: a 30‑day routine
A lightweight cadence for keeping Windows, browsers, and critical apps updated without constant emergencies.
Helpdesk SLAs: response time vs resolution time
What an SLA should actually measure, and how to avoid “fast replies” that don’t fix the underlying issue.
Monitoring that matters: alerts, noise, and ownership
The difference between “we have monitoring” and “we prevent outages”: thresholds, routing, and on-call ownership.
Laptop lifecycle + MDM: a simple policy template
A practical lifecycle policy (purchase → setup → support → replacement) and what MDM should enforce by default.
Cloud cost hygiene: 10 checks to reduce waste
A lightweight checklist to reduce cloud spend: idle resources, rightsizing, storage lifecycle rules, and visibility.